Shipping & Returns
WEB ORDER SHIPPING
We offer two shipping methods, Standard and Express/Rush delivery.
All of our Standard shipping is facilitated through Canada Post Parcel Service and comes with a tracking number for your shipment. It will be processed within the time frame specified per product and you should expect your package to arrive within 5-8 days of leaving our shop. We offer standard flat rate shipping anywhere in Canada, and free shipping with a minimum purchase. The flat rates, as well as the threshold for free shipping are noted on the checkout screen.
Our Express/Rush shipping is handled through Canada Post Xpress Post or FedEx Canada. The shipments will be processed within the time frames specified per product and you can expect delivery of your item within 1-2 days of leaving our shop. All Express shipments have a $25 cost.
All shipments will have an email with tracking number sent to you when the shipment leaves our shop.
Free shipping is available on most items for orders over $150. This does not apply to Grills, Fire Tables, and large items that cannot be shipped with courier. Your shipping rate to the address selected will be displayed upon checkout.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns of certain intimate jewelry pieces like earrings. As well as food items, or items that are designed for food storage.
Additional non-returnable items:
- Gift cards
- Health or personal care items
- Limited edition or One-of-a-Kind pieces
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed to do so.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us directly.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 516 43rd St E, Saskatoon, SK, S7K 0V6, Canada. Or stop by our shop in-person.
To return your product, you should mail your product to: 516 43rd St E, Saskatoon, SK, S7K 0V6, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (where paid by Steelmet Supply) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Unfortunately any returns cannot be processed unless the item is received at our shop.